Burnout is an occupational phenomenon resulting from chronically unmanaged work-related stress and is highly prevalent among healthcare workers. This study looked at how work stress affects pharmacists and pharmacy workers in Muş and nearby areas. It checked how stress is connected to three feelings: feeling very tired emotionally, feeling distant or unkind to customers, and feeling proud of their work. The study also looked at things like their age, gender, and other personal details. As the number of individuals in the target group was limited, no probability sampling was conducted and 140 individuals working in 60 community pharmacies across six districts were reached. Data were collected with the Maslach Burnout Inventory, the Job Stress (Job Content) Scale and a personal information form. Because most sub-dimensions did not meet the normality assumption, relationships were analysed with Spearman correlation and group comparisons with non-parametric tests (Mann-Whitney U, Kruskal-Wallis H), reporting effect sizes. In line with Maslach’s methodological recommendation, the three dimensions were analysed separately rather than as a single total burnout score. Participants showed moderate emotional exhaustion (M = 2.69), low depersonalisation (M = 1.88) and high personal accomplishment (M = 3.73), indicating relatively contained overall burnout. Occupational stress was positively associated with emotional exhaustion (rs = .19) and depersonalisation (rs = .20); the strongest associations emerged with the social support sub-dimension (emotional exhaustion rs = -.47; depersonalisation rs = -.42). Working nine hours or more per day and dissatisfaction with earnings were related to higher emotional exhaustion, with the earnings-satisfaction finding remaining significant after Bonferroni correction (r = .41). The findings indicate that perceived social support at work is the most salient protective resource against burnout.

Occupational stress, occupational burnout, social support, pharmacist, pharmacy employees.